1. Healthwatch England publishes report about NHS complaints

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    Healthwatch England’s new report, Shifting the mindset (2020), investigates how hospitals report on complaints and whether current efforts are sufficient to build public trust.

  2. New bus service stopping at Chase Farm Hospital

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    Patients, visitors and staff can now look forward to a bus service which delivers and collects them from Chase Farm Hospital’s front door.

  3. Book your ticket to the Healthwatch Enfield Annual Conference

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    Bookings are now open for the Healthwatch Enfield Annual Conference 2020.

  4. The Care Quality Commission publishes annual maternity survey

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    The majority of women who gave birth in February last year had confidence and trust in staff, felt they were ‘always’ listened to by midwives and received appropriate advice at the start of labour, according to a national survey by the CQC.

  5. Have your say on changes to planned operations for bones, joints and muscles

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    The North London Partners in Health and Care are proposing a new way to organise planned orthopaedic surgery. Have you say on the new proposals!

  6. We want to hear from Enfield’s young people

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    Over 130 young people in Enfield have started to tell us about their experience of local health and social care services, but we want to hear from more of you!

  7. Board meeting Healthwatch Enfield

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  8. The Care Quality Commission inspects North Middlesex University Hospital emergency department

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    The CQC carried out an unannounced focused inspection of the emergency department in January, in response to concerning information received in relation to the care of patients. You can read the full report on the CQC website.

  9. New Chief Executive appointed to Barnet Hospital

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    The Royal Free London NHS Foundation Trust (RFL) has announced the appointment of Deborah Sanders as the new chief executive for Barnet Hospital. Deborah had been acting as interim chief executive at Barnet Hospital since October 2019.

  10. Healthwatch Enfield’s plan to continue supporting you during the Coronavirus outbreak

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    Here at Healthwatch Enfield, we are geared up for our staff to work from home so we will still be taking calls on our signposting and information line as usual over the coming weeks and months.

  11. Enfield stands together – Enfield Council’s community response to the Coronavirus Crisis

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    Enfield Council and Enfield Voluntary Action have brought together a group of local organisations to offer help to Enfield residents who are impacted by the Coronavirus crisis and are in need of extra support.

  12. Young Healthwatch Report

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    Read our report on Enfield's young people's experience of using health and social care services.

  13. New government guidance for the public on the mental health and wellbeing aspects of Coronavirus

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    The Coronavirus outbreak is going to have an impact on everyone’s daily lives, as the government and the NHS take necessary steps to manage the outbreak, reduce transmission and treat those who need medical attention.

  14. Beware of fraud and scams during the Coronavirus pandemic

    Advice and Information -

    The City of London Police, National Crime Agency and the National Economic Crime Centre have published a leaflet about fraud and scams related to the Coronavirus pandemic. The information below summaries the guidance in this leaflet.

  15. Tell the NHS about your current experience of Coronavirus

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    If you think you have had Coronavirus or know somebody that has, you can help the NHS in their fight against the virus by sharing your experiences of the symptoms you had.

  16. Temporary changes to adult blood taking services at Chase Farm & Barnet Hospital

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    Temporary changes have been made to the Royal Free London’s adult blood taking services (including Chase Farm Hospital and Barnet Hospital). This is part of the trust’s response to the Coronavirus pandemic, to protect patients, staff and the public.

  17. Enter and View - Charles Coward Ward, North Middlesex University Hospital

    Report -

    After concerns were raised regarding people's experience of the Charles Coward ward (NMUH), we conducted an unannounced Enter and View visit. Read our full Enter and View report after our visit, on October 18th 2019, to assess the quality of care.

  18. Putting patients at the heart of technological access to healthcare during the COVID19 pandemic

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    Healthwatch Enfield calls for healthcare providers to put patients at the heart of their work to develop remote consultations via video calling and email during the COVID-19 pandemic.

  19. How to get help from an NHS Volunteer Responder

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    The ‘NHS Volunteer Responders’ scheme has been set up to support the NHS and the care sector during the Coronavirus outbreak. This article aims to help you understand how to refer yourself or someone else to get help from the NHS volunteers.

  20. Board meeting Healthwatch Enfield

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  21. We want to hear from young adults about their experience of Coronavirus

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    We are collecting this data to understand what information and support young adults want more of. Please take five minutes to tell us how the Coronavirus outbreak is affecting your health and care needs.

  22. Tell us the impact Coronavirus has had on your wellbeing

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    We really want to hear from you about your experiences during the Coronavirus outbreak. Hearing from you will help us find out what information and support local people need in the future. Please take 5 minutes to respond to our survey!

  23. Ask questions and hear from local GPs in Enfield

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  24. An opportunity to ask questions and hear from local GPs in Enfield about how they are dealing with the Coronavirus crisis

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    Join our first online event, June 11th 2020 to hear from local GPs in Enfield! An opportunity to ask questions and hear from local GPs about how they are dealing with the Coronavirus crisis.

  25. An opportunity to ask questions and hear from local hospitals about how they are dealing with the Coronavirus crisis

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    As you know, we are always keen to ensure that local residents and service providers have the opportunity to feedback to one another, and for local NHS services to hear about what matters to you. Join us to hear from local hospitals.

  26. An opportunity to ask questions and hear from local hospitals about how they are dealing with the Coronavirus crisis

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  27. Face coverings now compulsory at local hospitals in Enfield

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    From this week it is now compulsory for all patients and visitors to wear a face covering when visiting local hospitals, read our article to find out more about guidance for Enfield hospitals.

  28. Mental Health Services: don’t miss your chance to put questions to senior leaders

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    Join our online Q&A event on 7th July 1:00pm - 2:00pm with Barnet, Enfield and Haringey Mental Health Trust.

  29. Questions and Answers from our online event with local GPs

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    We’re always listening to you your feedback, and you’ve been asking us lots of questions about how GP practices are working now. We held an online event a few weeks ago, where almost 50 local people joined us to ask questions and hear from local GPs.

  30. Mental Health Services: don’t miss your chance to put questions to senior leaders

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  31. Healthwatch Enfield annual report is published today

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    Our annual report tells the story of our work over the past year. Find out more about what we've achieved in 2019-2020.

  32. Nominate a local Hero for an NHS Parliamentary Award 2020

    News -

    Nominations are now open for the NHS Parliamentary Awards 2020. Find out more about the award and how to vote in our article.

  33. Catch up on our online event with local hospitals

    News -

    If you weren't able to make it to our online event with local hospitals, here is the recording of the Q&A session.

  34. Three quarters of Londoners ready to help improve health and social care after Coronavirus

    News -

    Alliance of local and national care organisations calls on Londoners to give feedback to shape future care!

  35. Join our online Q&A event on 22nd July 11am-12:30pm with Enfield Public Health Team – Staying Safe

    News -

    This event has been organised for members of the public to engage directly with a panel of senior leaders from Enfield’s Public Health team and hear about what we need to know to keep safe as we come out of lockdown.

  36. The Changing Shape of Health Services in Enfield: Key messages from local people

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    Read our report outlining residents' feedback about Primary Care Networks and Social Prescribing during our Annual Conference 2020.

  37. Join our online Q&A event on 22nd July 11am-12:30pm with Enfield Public Health Team – Staying Safe

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  38. Board meeting Healthwatch Enfield

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  39. Listening to people's experiences of using NHS Continuing Healthcare

    Report -

    Healthwatch Enfield engaged with service users and their carers to hear their experiences of using Continuing Healthcare in Enfield. Find out more by reading our report.

  40. Blood donation saves lives - donate blood

    Advice and Information -

    If you’re fit & well, please consider donating blood and if you already do, then please continue, even during Coronavirus lockdown periods.

  41. Coronavirus

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  42. Registering with your GP - advice and information

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    This page is here to explain more about your rights, what to do if you are refused the right to register, and to make the general processes clear and easy to navigate.

  43. What to consider when choosing a GP

    Advice and Information -

    It is a good idea to find three local practices, and then choose between them. It is worth phoning up to check whether your address falls within an area covered by the practice.

  44. Patient Participation Groups (PPGs)

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    Patient Participation Groups (PPGs) involve local people from a practice who want to take a more active role in working with their GP surgery.

  45. Who can help you at your GP practice?

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    Find out about the different roles you will find at a GP surgery. What do the nurse, practice secretary, medical receptionist all do?

  46. Let's talk Cancer!

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    Why not book one of our FREE interactive cancer awareness sessions? Now available ONLINE too!

  47. Share your views

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    It only takes a minute to tell us about your experience of health and social care. We use your views to raise concerns with the people running NHS and social care services to make care better.

  48. Information for service providers

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  49. Have your say in shaping the future of NHS complaint handling

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    The Parliamentary and Health Services Ombudsman have been working with the NHS and other public service organisations, members of the public and advocacy groups to develop a shared vision for NHS complaint handling. Read our article to find out more.

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