Give your feedback today for improved services tomorrow.

We want to know more about your experiences of health and social care in Enfield. What works and what you would like to improve? Whether you want to tell us about, for example, your GP, mental health care, your experience of a hospital, or care home or social care support, we want to hear about it.

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What happens to your survey feedback?

Last year we gathered 23,525 instances of feedback about Enfield Health and Social Care services.

When we meet the leaders of various services at meetings, we tell them what you have told us. This is just one way they get to hear what residents, care users and patients really think of their services, to help them understand your experiences and some of the challenges you face.

Your feedback informs our themed reports, we remove any personal information, and use your experiences to recommend changes to local services. Where possible, we provide numbers and statistics to support our recommendations for improvement. We then share and publish these reports widely, so everyone can see what’s important to you and can take your feedback on board. The bigger the numbers, the more influence we can have. Every survey does count!

How does this make a difference?

We have a seat on numerous health and social care boards and committees in Enfield, as well as representing Healthwatch and local residents at a North Central London level, which includes the boroughs of Barnet, Camden, Haringey, and Islington, as an equal, but independent partner. Within Enfield this includes the Health and Wellbeing Board, as well as many other key boards and committees.

Healthwatch Enfield have produced an independent report on the Royal Free London proposal (Chase Farm Hospital). The report was published with the recommendation that the 8am to 10pm opening hours at Chase Farm Urgent Care Centre are maintained and that awareness of the service is raised in order to maximise this resource.
— Enfield Clinical commissioning Group, September 2018 Governing Body meeting papers

We often put forward suggestions which help to influence decisions being discussed by leaders at these meetings. We challenge where necessary and make sure that the interests of local patients, service users and residents, especially minority groups, are considered in planning.

We also encourage ‘co-design’ wherever possible, which means getting people from the public involved right at the start of projects to help design and plan new services or changes to services. This works really well particularly when those who get involved have a special interest or experience of using that service. We call this co-design.

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We published six Enter and View reports and made 42 recommendations for improvement. 39 of these (93%) have been implemented or accepted to be implemented in the near future.
— Healthwatch Enfield Annual Report 2019-2020