News and reports

The Parliamentary and Health Services Ombudsman have been working with the NHS and other public service organisations, members of the public and advocacy groups to develop a shared vision for NHS complaint handling. Read our article to find out more.

Find out about the different roles you will find at a GP surgery. What do the nurse, practice secretary, medical receptionist all do?

Patient Participation Groups (PPGs) involve local people from a practice who want to take a more active role in working with their GP surgery.

It is a good idea to find three local practices, and then choose between them. It is worth phoning up to check whether your address falls within an area covered by the practice.

If you’re fit & well, please consider donating blood and if you already do, then please continue, even during Coronavirus lockdown periods.

Healthwatch Enfield engaged with service users and their carers to hear their experiences of using Continuing Healthcare in Enfield. Find out more by reading our report.

Read our report outlining residents' feedback about Primary Care Networks and Social Prescribing during our Annual Conference 2020.

This event has been organised for members of the public to engage directly with a panel of senior leaders from Enfield’s Public Health team and hear about what we need to know to keep safe as we come out of lockdown.

Alliance of local and national care organisations calls on Londoners to give feedback to shape future care!

If you weren't able to make it to our online event with local hospitals, here is the recording of the Q&A session.

Nominations are now open for the NHS Parliamentary Awards 2020. Find out more about the award and how to vote in our article.

Our annual report tells the story of our work over the past year. Find out more about what we've achieved in 2019-2020.