Healthwatch Enfield’s Enter and View Authorised Representatives have statutory powers to enter health and social care premises to observe and assess the nature and quality of services and to obtain the views of the people using those services.
On the 27th of November 2018, Healthwatch Enfield conducted an announced Enter and View visit of Nairn House Care and Nursing Home, as part of Healthwatch Enfield’s planned strategy to look at a range of care and nursing homes within the London Borough of Enfield, to assess the quality of care provided. We were particularly interested in understanding whether residents are receiving personalised care that meets their individual needs and whether the care setting “feels like home” to them. In addition, we wanted to find out whether residents are receiving a good service from local health providers.
During the visit, nine residents, 11 relatives and four staff and managers were spoken to. Overall, it seemed the service that was being provided was of a good standard, though certain recommendations were made for possible improvements.
In March 2020, Healthwatch Enfield organised a re-visit of Nairn House, to assess how our recommendations had been taken into consideration. There was a particular focus on activities for residents, especially those who had very reduced mobility and spent most of their time in their rooms. This report outlines our findings and recommendations from this visit.