Magic House Rated 'Requires Improvement' by CQC
Magic House is a supported living service that provides care to people with varied physical and mental health needs including autistic people and people with a learning disability. They operate in various locations including Enfield. The service supports about 86 people with around half receiving personal care.
The assessment was prompted by information the CQC held about the service, including existing and emerging concerns.
The people who lived at the service reported a mixed experience of the care they received. The report stated: "while people had the opportunity to communicate their feelings and opinions, and felt their move to the service was smooth, the service did not always ensure they were supported appropriately to overcome some of the challenges they faced in their daily lives."
The report said that there had been ongoing safety concerns in a number of areas including, lack of incident reporting, medication errors and use of physical restraint to protect people from harm.
There were also concerns in the area of 'Well-led' with the report stating: "Despite managers meeting regularly, there was no evidence to demonstrate how they ensured the quality of care and safety did not fall below standards across the different schemes."
The service did however receive rating of 'Good' under the areas of, Effective, Caring and Responsive.
The CQC have served a warning notice on Magic Life Limited(the provider who run this service.) for failing to meet the regulations related to the management of people's risks and medicines and governance at the location Magic House.
You can read the report in full on the CQCs Website
