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We really want to hear from you about your experiences during the Coronavirus outbreak. Hearing from you will help us find out what information and support local people need in the future. Please take 5 minutes to respond to our survey! -
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Healthwatch England’s new report, Shifting the mindset (2020), investigates how hospitals report on complaints and whether current efforts are sufficient to build public trust. -
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After concerns were raised regarding people's experience of the Charles Coward ward (NMUH), we conducted an unannounced Enter and View visit. Read our full Enter and View report after our visit, on October 18th 2019, to assess the quality of care. -
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Most residents felt care provided at Nairn House & Nursing Home was of good standard though some concerns were raised. Read our full Enter and View report, on November 27th 2018, to assess the quality of care provided. -
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Following our Enter and View visit in May 2018, Camden Lodge Care Home has provided an action plan relative to the recommendations we made. Their action plan is available for download. -
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Most residents felt care provided at Camden Lodge Care Home was of good standard but a few raised some concerns. Read our full Enter and View report after our visit on May 18th 2018, to assess the quality of care provided. -
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The Parliamentary and Health Services Ombudsman have been working with the NHS and other public service organisations, members of the public and advocacy groups to develop a shared vision for NHS complaint handling. Read our article to find out more.
