1. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  2. Putting patients at the heart of technological access to healthcare during the COVID19 pandemic

    News -

    Healthwatch Enfield calls for healthcare providers to put patients at the heart of their work to develop remote consultations via video calling and email during the COVID-19 pandemic.

  3. Tell us the impact Coronavirus has had on your wellbeing

    News -

    We really want to hear from you about your experiences during the Coronavirus outbreak. Hearing from you will help us find out what information and support local people need in the future. Please take 5 minutes to respond to our survey!

  4. Healthwatch England publishes report about NHS complaints

    News -

    Healthwatch England’s new report, Shifting the mindset (2020), investigates how hospitals report on complaints and whether current efforts are sufficient to build public trust.

  5. Healthwatch Enfield asks Enfield Clinical Commissioning Group to keep the Urgent Care Centre at Chase Farm open until 10pm

    Report -

    The Enfield Clinical Commissioning Group have recently proposed changing the closing time of the Chase Farm Hospital Urgent Care Centre, from 10pm to 9pm. 84% of the people we spoke to did not agree with the proposal.

  6. Have you recently stayed on a ward at the North Mid Hospital or visited someone who has? Tell us about your experiences!

    News -

    Every day the North Mid Hospital cares for about 450 patients on its wards so it is likely you may have been one of them. Or maybe you had a relative or a friend staying in the hospital in the last few weeks. If so, we want to hear your views!

  7. We want to hear about how you share your views and opinions

    News -

    Have you given feedback about a product or service you have used before? Have you written an online review on websites such as Amazon, TripAdvisor or Facebook? We want to hear about your experiences of sharing your views and opinions.

  8. New research for CQC shows people in Greater London regret not raising concerns about their care – but those who do raise concerns see improvements.

    News -

    The Care Quality Commission (CQC) is calling for people to speak up about their experiences of care.

  9. Enter and View - Charles Coward Ward, North Middlesex University Hospital

    Report -

    After concerns were raised regarding people's experience of the Charles Coward ward (NMUH), we conducted an unannounced Enter and View visit. Read our full Enter and View report after our visit, on October 18th 2019, to assess the quality of care.

  10. Enter and View - Camden Lodge Care home action plan

    Report -

    Following our Enter and View visit in May 2018, Camden Lodge Care Home has provided an action plan relative to the recommendations we made. Their action plan is available for download.

  11. Have your say in shaping the future of NHS complaint handling

    News -

    The Parliamentary and Health Services Ombudsman have been working with the NHS and other public service organisations, members of the public and advocacy groups to develop a shared vision for NHS complaint handling. Read our article to find out more.

  12. Video and Easy Read documents about how to make a complaint or leave a compliment

    News -

    If you have a learning disability and/or autism and want to make a complaint about a health or social care service in Enfield, our new videos and easy read documents are now available.

  13. The North Middlesex Hospital Emergency Department is rated Requires Improvement by CQC

    News -

    The Care Quality Commission has rated the North Middlesex Hospital 'Requires improvement' overall.

  14. Local Committee Meeting - January 2024

    News -

    Our Local Committee Meetings are instrumental in shaping the work we deliver at Healthwatch Enfield.