Healthwatch Enfield has the authority to carry out Enter & View visits in health and social care premises to observe the nature and quality of services. This is set out in Section 225 of the Local Government and Public Involvement in Health Act 2007.
The visit to Arnold House was an announced Enter and View visit as part of Healthwatch Enfield’s planned strategy to look at a range of care and nursing homes within the London Borough of Enfield, to assess the quality of care provided. We were particularly interested in understanding whether residents are receiving personalised care that meets their individual needs and whether the care setting “feels like home” to them. In addition, we wanted to find out whether residents are receiving a good service from local health providers.
During our visit, we heard from 13 residents and 9 staff and managers. The management team and staff we engaged with were open, welcoming and demonstrated an understanding of the importance of meeting the needs of their residents. Through our discussions with the residents, many felt most of the care provided at Arnold House is of a good standard and caters to their individual needs. However, there were a couple of residents we listened to who had some concerns. These include concerns about the cleanliness of the residents’ area in the kitchen and about the poor attitude of a few of the staff.
Based on our findings, we made 12 recommendations to Arnold House.