Future of Patient Voice: A Guide to Making Your Voice Count

Your voice matters – now more than ever

Have you ever wanted to improve your GP practice, share feedback about a hospital experience, or help shape local health and care services? Our new Future of Patient Voice guide shows you how.

The guide brings together practical information about the many ways Enfield residents can get involved in decisions about health and social care. Whether you want to join a Patient Participation Group (PPG), take part in hospital patient forums, volunteer, complete NHS feedback surveys, or raise a concern through the complaints process, this guide can help you find the right route. 

Ways to get involved

There are many opportunities for local people to make a difference. The guide explains how to join your GP practice's Patient Participation Group, take part in Patient Voices groups at local hospitals, become a patient partner, contribute to mental health experience groups, and volunteer to support patients and services. 

It also highlights the Friends and Family Test, a simple way to share your experiences and help the NHS understand what's working well and where improvements are needed.

Support when things go wrong

Sometimes health and care services don't meet expectations. The guide provides clear information on how to make a complaint, who to contact, and where to find independent advocacy and support. It also includes key contact details for local NHS services, social care, and ombudsman services.

Building a stronger patient voice

As the landscape of patient and public involvement continues to evolve, it is important that residents know how to speak up and influence services directly. This guide is designed to empower people with the knowledge, tools and confidence to ensure that local voices continue to be heard and acted upon.